FAQs – Tate Home Assistant

To start enjoying the Tate Home Assistant: select your device, subscribe, and connect the device to your Wi-Fi network. Once you complete your private online registration, the secure system is ready to use.

Services agreements for the device are for 12 months. You will receive email alerts when new features and upgrades are available.

Tate Home Assistant devices do not use video cameras and do not record audio of users. Any data associated with a user profile, settings, custom prompts, and reports is privately stored on our server; and only authorized users, family, and care providers can access the information.

We have designed the Assistant devices to be as easy to use as possible. Set-up usually takes less than 10 minutes, including connecting the device to your Wi-Fi network and registering the device(s).

However, if you find that you need help with setting up or using the Tate Home Assistant, you can contact us at any time by
email or by submitting a “help” ticket in your dashboard. One of our technicians will be glad to assist you.

We strive to make the Tate Home Assistant products affordable for everyone directly from our online store. Please contact us to discuss volume pricing.

In addition to becoming a proud user of Tate Home Assistant devices, there are many ways you can help us to help others who would benefit from a device. Become a sponsor for another user, donate to our product development efforts, or join our developer team. Contact us for more information.

When you become a Sponsor, you are contributing money so that someone that needs a Tate Home Assistant device is able to have one. These users cannot afford a computer or the service fees that are needed without sponsorship support.

Click the question to reveal the answer.

What do I need to use Tate Home Assistant?

How does the subscription work?

How do Tate Home Assistant devices assure data privacy?

If I run into a question, how can I get support?

Is there a quantity discount for organizations, facilities, or distributors?

What a great product! How can I help seniors get a Tate Home Assistant to use?

There are only four kinds of people in the world

Seniors deserve the advantages modern technology can provide.